ODU
PROJECT
DOCUMENTS
ABOUT US

 





Societal Problem
The customer’s experience is an essential element of any business. Happy and satisfied customers are those who will continue their patronage to a business for its services or goods. This is a challenge to restaurant owners because customer experience is dependent on many individual factors. One of the challenges faced by restaurant owner is that their staff spends too much time with certain individual patrons, thus causing other patrons to wait unnecessarily. As a result, patrons are dissatisfied and restaurants get negative word-of-mouth and possibly, a loss in profit.
 

 

Technological solution
Our proposed solution to the problem is the Computer Aided Dining (CAD) system. This system provides restaurant patrons with the option of having their orders taken by a server or by doing it themselves using a touch screen system mounted on the dining table. This system allows better coordination between servers, hosts, kitchen crew, cleanup crew and management. With increased coordination, the entire dining process can be sped up, thus allowing a higher rate of table turnovers. This works both in favor of restaurant owner and patron.