Accurate Ordering System: FAQ

1. What is the Accurate Ordering System?

The Accurate Ordering System is an electronic ordering system for small chain restaurants. It allows the restaurant staff to electronically take customer orders using a wireless handheld device. Once the orders have been taken, the customers can verify that their orders are correct by viewing them on a wireless portable table display. After all the orders at a table have been validated, the orders are then transferred electronically to the kitchen’s flat screen display where the food preparation staff can view orders.

2. How does AOS work?

Our Accurate Ordering System allows the customers to validate their orders with the waiter. After this validation, the order is transferred electronically to the kitchen where the meal can be prepared precisely as the customer has specified.

3. Why is the Accurate Ordering System necessary?

The Accurate Ordering System is necessary to be used in restaurants in order to help eliminate problems that may occur during the ordering communication process. When the customer is placing an order, problems occur between the restaurant staff and the customer, allowing the customer to receive an inaccurate order. The Accurate Ordering System helps prevent inaccurate orders from being prepared by the food preparation staff, by allowing the customers to view and validate their placed orders on an electronic wireless portable table display before the orders are electronically transferred to the kitchen’s flat screen display for the food preparation staff to view.

4. Can I keep the current CPU station that my restaurant has, or does the Accurate Ordering System come with a new one?

The Accurate Ordering System does not replace your current CPU workstation. The Accurate Ordering System is added on to your current CPU workstation by adding a wireless unit (server/router) to allow data to be transferred from the wireless handheld ordering devices to the wireless portable table displays, kitchen’s flat screen display, and back to the CPU workstation.

5. How do I use the Accurate Ordering System?

Along with the purchase of the Accurate Ordering System, a user’s manual is included, which provides easy to follow step-by-step instructions. You can view the user’s manual at the Accurate Ordering System’s website:

www.cs.odu.edu/~cs411/Spring03/AccuOrder/UserManual.pdf.

6. What are the benefits of the Accurate Ordering System?

i. You increase your reputation for quick and excellent service increasing your customer base
ii. Better workflow and increased efficiency
iii. Accurate and timely inventory count
iv. Better staff attracted by higher tips
v. Less chance of mistakes
vi. A complete software restaurant solution in one package!

7. What are the risks associated with the Accurate Ordering System?

i. Accurate Ordering System(AOS) uses wireless technology for most of its operations. Hence, there are possible chances of interference.

ii. AOS cannot be operated in the extremely hot temperature i.e. temperature should be always less than 90 degrees.

8.Who are the users?

The ideal environment for the Accurate Ordering System is at small chain restaurants. The user's include the entire restaurant staff.

9. What happens if something breaks on the system?

You can call our parts replacement center. 1-800-222-4435

10. Is there 24-hour customer support?

There is a 24-hour customer support help line that is available for you to call incase any problems should arise. The number is 1-800-111-4444.