On the Provision of Scalable Networked Services Mostafa H. Ammar The Networking and Telecommunications Group College of Computing Georgia Institute of Technology Atlanta, GA 30332 Networked services are at the heart of the on-going information revolution. As the demand for these services increases it becomes important for a service to be scalable. That is, a service provider should be able to handle a large number of users with low per-user cost and still maintain good user-perceived service quality. Our work considers two techniques for making a service scalable: 1) the use of group (or multicast) communication combined with request batching at the server and 2) the use of server replication. To illustrate our efforts investigating the first technique, we will first discuss our work on the provision of highly scalable Web service using multicast communication. We also overview our work in the development of end-to-end protocols for multicasting video to a heterogeneous set of receivers. With the second technique, when a service is replicated to improve its scalability, the user is faced with the problem of determining the best server to access. We present a summary of our work on the design and implementation of the ``anycasting'' communication paradigm to support the server location function. ----------------------------------------------------------- Biographical Sketch: Mostafa H. Ammar received his Ph.D. Degree in Electrical Engineering from the University of Waterloo in Ontario, Canada, 1985. His S.M.(1980), S.B.(1978) degrees were acquired in Electrical Engineering and Computer Science at the Massachusetts Institute of Technology, Cambridge, MA. Dr. Ammar is currently an Associate Professor in the College of Computing at Georgia Tech. He has been with Georgia Tech since 1985. For the years 1980-82 he worked at Bell-Northern Research (BNR), in Ottawa, Ontario, Canada, first as a Member of Technical Staff and then as Manager of Data Network Planning. Dr. Ammar's research interests are in the areas of computer network architectures and protocols, multipoint communication, distributed computing systems, and performance evaluation. He is the co-author of the textbook "Fundamentals of Telecommunication Networks," published by John Wiley and Sons. Dr. Ammar is the holder of a 1990-1991 Lilly Teaching Fellowship and received the 1993 Outstanding Faculty Research Award from the College of Computing. He is a member of the editorial board of IEEE/ACM Transactions on Networking and Computer Networks and ISDN Systems Journal. He is also the co-guest editor of an upcoming issue of IEEE Journal on Selected Areas in Communication on "Network Support for Multipoint Communication". He is the Technical Program Co-Chair for the 1997 IEEE International Conference on Network Protocols. Dr. Ammar is a Senior Member of the IEEE and a member of the ACM and a member of the Association of Professional Engineers of the Province of Ontario, Canada.